After scanning the QR code on your Smart Lock C34/E30, you may notice a brief delay before the setup process continues.

Reason for the Delay

The app must first connect to the eufy server to verify the device’s serial number and MAC address. These details are securely stored on the server to ensure device authenticity and proper registration.

This verification step is essential for:

• Confirming the device is genuine.

• Ensuring the correct device is being added to your account.

• Preventing unauthorized setup of unregistered or tampered devices.

Once the verification is complete, the setup process will automatically continue.

If you have any other questions regarding the Smart Lock C34/E30, please don't hesitate to contact us for assistance.