RoboVac 11c Pet Edition_EN_Manual

T2111_ EU Declaration

How to factory reset my RoboVac's WiFi?

What if my RoboVac beeps 4 or 5 times with a solid red light when on the charger?

How do I connect my RoboVac to a new WiFi network after I set it up?

How to connect RoboVac to WiFi? (For Android)

What if my RoboVac runs with a loud noise?

How to connect RoboVac to WiFi (For iOS)?

eufy Warranty Policy

How to Use eufy RoboVac’s Remote Control

What should I do if my RoboVac is offline?

What should I do if my RoboVac shuts down automatically during vacuuming?

What if my RoboVac cannot power on?

Can I change the registration email address of eufy app?

eufy Product Warranty FAQ

Using your RoboVac with Amazon Alexa

How to delete your eufy Clean account?

What to do if my RoboVac of Bounce Series spins in circles

How to contact a Human Customer Service Representative?

What if RoboVac can't be charged at all (no beep/voice alert when placing it onto the charging base/auto-empty station)?

What should I do if I can't find my WiFi network?

Top FAQs about Beep Errors with RoboVac

What if my RoboVac has a rolling brush noise when it’s running?

How to Empty the RoboVac’s Dust Collector

How often should I clean or replace accessories of my RoboVac?

How to order the right battery for my RoboVac and HomeVac?

What should I do if RoboVac's roller brush does not rotate?

How to connect eufy RoboVac via a personal hotspot?

Using your RoboVac with Google Assistant

What should I do if I can't log in to my eufy account?

Which RoboVacs work with boundary strips

What should I do if I fail to connect to RoboVac on the last step(failed to connect)?

How to charge my RoboVac when used for the first time?

How to register a eufy Clean account?

Can I leave the RoboVac on the charging base/auto-empty station after it's fully charged?

How to use the Boundary Strips to block off RoboVac?

What To Do if Your RoboVac Doesn't Pick Up All Debris It Runs Over

Which RoboVac models support WiFi/app?

What if my RoboVac has a clicking noise in the side brush?

Why does my RoboVac fail to return to the charging base after I disassembled and reassembled the RoboVac?

How to Ensure Your RoboVac Can be Fully Charged?

Unlock Our New Worry-Free E-Warranty Card

Is eufy RoboVac integrated into Apple Homekit?

Why has RoboVac's suction become weak?

Can I turn off the WiFi of eufy RoboVac?

eufy US Official Website Order FAQ

eufy UK Official Website Order FAQ (For UK only)

Differences between Cleaning Modes of RoboVac (Bounce Series)

Can I use my RoboVac without smartphones?

What to do if RoboVac Goes over Pet Poop or Water?

Why do some RoboVac models have only one side brush, while others have two?

How to share RoboVac access with my family?

Will RoboVac automatically stop cleaning or trigger an alert once the dustbin is full?

What should I do if my RoboVac fell down stairs?

Top FAQs about RoboVac Charging Related Issues

What's the meaning of WiFi indicator on the WiFi RoboVacs?

The Differences Between eufySecurity, eufy Clean, and EufyLife Apps

What can I do if my eufy RoboVac keeps getting stuck on carpets?

What if my RoboVac runs with a suction fan noise?

Is there a percentage on the app to show the remaining power of the RoboVac?

What should I do if my RoboVac gets stuck under furniture?

Why can't I share my RoboVac with my family members?

What to do if I forget my eufy Clean password?

How to update my password for the eufy Clean app?

What should I do if my RoboVac always bumps into walls/furniture?

How can I provide sufficient proof of purchase to claim a warranty?

Can I turn off or adjust the beep sound of my RoboVac?

Introducing eufy RoboVac Navigation Technology

Is it normal for eufy RoboVac's WiFi network to show "No Internet Connection” during the setup process?

What should I do if the remote control of my RoboVac doesn't work?

Is the Voltage of my RoboVac Universal?

Can eufy Robot automatically dock and empty its dustbin?

How to order a replacement kit for my RoboVac?

How to find the model number of my eufy cleaner?

How to use the BoostIQ feature of my RoboVac?

How to Rename My RoboVac on the eufy Clean App?

Payments & Vouchers FAQ

How to set and cancel schedules on eufy Clean app? (for Bounce Series WiFi enabled model only)

Top FAQs about RoboVac Noise Related Issues

Why Is RoboVac Not Suitable for Black Flooring or Carpet?

How to order a remote control for my RoboVac?

How to pair the remote control for RoboVac 11+/11C Pet Edition?

What to do if the light on the charging base/auto-empty station of my RoboVac is off?

Videos about How to Replace RoboVac Accessories

Why does my RoboVac run back away when encountering sunlight?

Getting the Most out of Batteries of RoboVac

Why does my RoboVac vacuum in a random path? (Bounce Technology)

What Should I Do if My RoboVac’s Swivel Wheel Falls Off?

What should I do if I cannot receive push notifications from the eufy Clean app?

Do I Need to Set Up eufy RoboVac Again After Getting a New Router?

What are Boundary Strips?

What does the status light on the charging base/auto-empty station indicate?

What to do if my RoboVac crosses the boundary strips?

How do I distinguish between the wheels on my eufy RoboVac?

Why does eufy RoboVac’s Wi-Fi show an “unsecured network” during the setup process?

How to add RoboVac to the Widget list? (iOS)

eufy App - Account Region Migration FAQ

The lowest versions of iOS and Android that Eufy app work with

What Should I Do If I Cannot Control My RoboVac with Amazon Alexa?

How to order Side Brushes for my RoboVac?

Which Wi-Fi networks does RoboVac support?

What Should I Do if My RoboVac’s Side Brush Falls Off?

Spare Part(s) for eufy RoboVac and HomeVac

In order to continue enhancing user experience and bringing more features to the app, eufy has redesigned one of its apps called the eufy Clean app (previously known as EufyHome) for users to download on compatible smartphones and tablets.

 <img height="119" src="https://lh4.googleusercontent.com/7fjI-FgvPrDK9GIGpfr1LpvtUD33jvcqDbuuDbuCN8os-BVjdcsB6pCN5rgTFOT6p7FuF_BpXhXkEGOtguQ6rAixUJR6giroVZCLhjSQFegZJ86ZCqFfMf_jcDcgFvFj9k3HjoUeNZLYF28TWpwspiU" width="250"></img>

About the eufy Clean App

The eufy Clean app is designed to work with the following products.

<ul><li style="list-style-type: disc;">Robotic Vacuums (RoboVac WiFi models)</li><li style="list-style-type: disc;">Smart Bulbs</li><li style="list-style-type: disc;">Smart Plugs</li><li style="list-style-type: disc;">Smart Switches</li><li style="list-style-type: disc;">eufy Genie</li></ul>
 

Download the eufy Clean App

Simply download the eufy Clean app from the App Store (iOS devices) or Google Play (Android devices) and start setting up compatible eufy products that work with the app on your 2.4GHz WiFi network!

 <img class="" height="93" src="https://lh5.googleusercontent.com/I0dvT5oBsewO_5jthq3ofyFzRr7D4bWvzq_i-zDK_mDzrtBbPe8k17s2FbEKNRE6lqbwFM7LvnsT5eay97NUxNSOmgPCv8YE5FN8h-bjReTwkobqOn0NCR34aZx_ni5BQVuF650jSE36m2_0a9VoEpI" style="width: 91.9907px;height: 110.995px;" width="77"></img>

iOS Devices

<ul><li style="list-style-type: disc;"><a href="https://apps.apple.com/us/app/eufyhome/id1229100262?platform=iphone" style="text-decoration: none;" target="_blank">App Store</a></li><li style="list-style-type: disc;">Requires iOS 10.0 or newer.</li></ul>

Android Devices

<ul><li style="list-style-type: disc;"><a href="https://play.google.com/store/apps/details?id=com.eufylife.smarthome&amp;hl=en_US&amp;gl=US" style="text-decoration: none;" target="_blank">Google Play</a></li><li style="list-style-type: disc;">Requires Android OS 5.0 or newer.</li></ul>
 

eufy Clean App FAQ

1. Is the eufy Clean app free?

Yes! It is absolutely free to download and use the eufy Clean app.
 

2. Are eufy Clean and EufyHome apps the same? Which app do I need to download?

The eufy Clean app is a redesigned app that was previously known as the EufyHome app. It is the same app with a new name!
 

3. Is there a Windows or Kindle Fire version of the eufy Clean app?

No. Currently, the eufy Clean app does not support Windows phones and tablets or Amazon Kindle Fire tablets.
 

4. If I would like to connect my eufy RoboVac (WiFi model) to my Alexa device, what is the name of the skill that I will need to enable?

In order to connect your compatible RoboVac model to your Alexa device, please enable the “eufy Clean (EufyHome) - RoboVac” skill in the Amazon Alexa app.
 

If you have further questions regarding the eufy Clean app, please contact <a href="https://support.eufylife.com/s/contact-us" style="text-decoration: none;" target="_blank">eufy support engineers</a> for assistance.



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Introducing the eufy Clean App

RoboVac 11c Pet Edition

How to Connect RoboVac to iOS Devices

How to Connect RoboVac to Android Devices

How to Link Your RoboVac with Alexa

How to Link Your RoboVac with the Google Assistant

How to Share RoboVac Access with Others

Connecting RoboVac to an iOS phone (30C as an example)

Connecting RoboVac to an Android phone (30C as an example)

eufy

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Intelligence That Knows You

{"EN":"Log in to view more information."}

{"EN":"Log in to view your service history."}

{"EN":"Repair Order Number","FR":"Numéro de commande de réparation"}

{"EN":"Application date","FR":"Date de la demande"}

{"EN":"Learn More","FR":"En savoir plus"}

{"EN":"View more service records.","FR":"Voir plus d’enregistrements de service."}

{"EN":"Contact us","FR":"Contactez-nous"}

{"EN":"Order Number","FR":"Numéro de commande"}

{"EN":"Refund will be issued to the original payment method"}

{"EN":"Self-Service","FR":"Auto-assistance"}

{"EN":"Your Orders","FR":"Vos commandes"}

{"EN":"Track Your Order","FR":"Suivez votre commande"}

{"EN":"Tracking Number","FR":"Numéro de suivi"}

{"EN":"Verification Code","FR":"Code de vérification"}

{"EN":"These are your orders from our official website."}

{"EN":"Need Help?","FR":"Besoin d’aide ?"}

{"EN":"Verify your devices warranty coverage."}

{"EN":"Find troubleshooting guides and solutions."}

{"EN":"Please specify the type of service you require."}

{"EN":"We will notify you when it has been sent"}

{"EN":"Learn more about our contact information"}