Why does my eufyCam C37 (T814X) drift away from its preset position?

Try these steps:

  1. Run pan/tilt calibration: Settings > Pan & Tilt Settings > Pan & Tilt Speed > Pan/Tilt Calibration

  2. Check if anything is physically blocking the camera's rotation

If the issue persists:

Please contact support with a video showing the drift and the date it happened.

 

If you have any other questions, please don't hesitate to contact eufy Support Engineers for further assistance.

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