Why does my eufyCam C37 (T814X) show "Not Charging" in the app when using an external solar panel?
Try these steps:
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Make sure you're using an official Eufy solar panel. Non-Eufy panels are not supported and won't show a charging icon in the app
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If using a Eufy panel but it's not charging:
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Clean the panel surface
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Check the USB-C connection between the panel and camera — unplug and firmly reconnect
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Make sure the panel is in full, direct sunlight
If the issue persists:
Please contact support with a photo of your solar panel, device installation photo, and solar panel installation photo.
If you have any other questions, please don't hesitate to contact eufy Support Engineers for further assistance.
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EufyCam C37 / C37 4K Edition with Solar Panel 取扱説明書 (T814X/T814XS)
eufyCam C37/C37 4K Edition/C36 with Solar Panel User Guide (T814X/T814XS)
eufyCam C37 with Solar Panel Benutzerhandbuch (T814X)
eufyCam C37 with Solar Panel Guía del Usuario (T814X)
eufyCam C37 with Solar Panel Guide de l'utilisateur (T814X)
eufyCam C37 with Solar Panel User Guide (T814X)
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