Why does my eufyCam C37 (T814X) trigger too many false human detection alerts?

Try these steps:

  1. In detection settings, enable only "Human Detection" and disable "All Other Motions"

  2. Lower detection sensitivity from "7" to "3-4"

  3. Select "Optimal Battery Life Mode" to extend quiet periods between triggers

  4. Recommended installation: 2.4m (7.9 ft) height, 5-10 degree downward tilt

  5. Avoid pointing the camera at roads, busy walkways, trees/bushes, or direct lights at night. If poles or door frames are being misidentified, adjust the camera angle

If the issue persists:

Please contact support with a false detection video, event screenshots, and activity zone photos.

 

If you have any other questions, please don't hesitate to contact eufy Support Engineers for further assistance.

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