Why doesn't my eufyCam C37 (T814X) detect pets passing through the monitored area?
Try these steps:
Install at 2.2-2.4m (7.2-7.9 ft) height, 10-20 degree downward tilt. Position so pets walk across the camera's field of view. Avoid walls or glass causing glare
In Detection settings, increase sensitivity to "5-7"
Make sure your camera is connected to a HomeBase, or has an SD card inserted and formatted
In Activity Zones, confirm your zone covers where your pet moves
In Detection settings, enable "Pet Detection" and choose Human/Pet/Vehicle as needed
If the issue persists:
Please contact support with the time it happened, a live view screenshot, and activity zone photos.
If you have any other questions, please don't hesitate to contact eufy Support Engineers for further assistance.
