Why doesn't my eufyCam C37 (T814X) recognize faces that should be in its database?
Try these steps:
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Install at 2.2-2.4m (7.2-7.9 ft) height, 10-20 degree downward tilt. Avoid walls or glass causing glare
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Face recognition works best at 1-2m (3-7 ft) distance — faces farther away may not be recognized clearly
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Make sure your camera is connected to an HB3 or HBmini HomeBase (face recognition requires a HomeBase)
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In the app, check that face detection is enabled
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In Face Management, try re-tagging faces, or delete and re-add them
If the issue persists:
Please contact support with the time it happened, a live view screenshot, and activity zone photos.
If you have any other questions, please don't hesitate to contact eufy Support Engineers for further assistance.
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