Why is the face recognition on my eufyCam C37 (T814X) not accurate?
Try these steps:
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Make sure your camera is connected to an HB3 or T8025 HomeBase (face recognition requires a HomeBase)
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Recommended installation: 2.4m (7.9 ft) height, 5-10 degree downward tilt. Recognition range: within 6m (20 ft) horizontally
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Note: Face recognition does not work in night vision mode
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In the app, go to Face Management and try re-tagging faces, or delete and re-add them
If the issue persists:
Please contact support with a false detection video, event screenshots, and activity zone photos.
If you have any other questions, please don't hesitate to contact eufy Support Engineers for further assistance.
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