RoboVac 15C_Manual_EN

RoboVac 15C_Manual_EU

T2118, T2117, T2120，T2115 EUDOC

T2120_EU Declaration

T2120_UKCA&EU Declaration of Conformity

What if my RoboVac charges with a red indicator?

General troubleshooting when RoboVacs do not connect to WiFi

How to factory reset my RoboVac's WiFi?

What if my RoboVac beeps 4 or 5 times with a solid red light when on the charger?

How do I connect my RoboVac to a new WiFi network after I set it up?

How to connect RoboVac to WiFi? (For Android)

What does the status light on RoboVac indicate?

What if my RoboVac runs with a loud noise?

How to connect RoboVac to WiFi (For iOS)?

How to Use eufy RoboVac’s Remote Control

eufy Warranty Policy

What if my RoboVac stops in the middle of cleaning with Four Beep Error?

Common charging-related questions about RoboVacs

When should I replace the battery on my eufy RoboVac?

What should I do if my RoboVac is offline?

What should I do if my RoboVac shuts down automatically during vacuuming?

What if my RoboVac cannot power on?

How to Replace Batteries for Bounce/Gyro/X8 Series /X9 Series Robot Vacuum

Can I change the registration email address of eufy app?

eufy Product Warranty FAQ

Using your RoboVac with Amazon Alexa

How to delete your eufy Clean account?

How to contact a Human Customer Service Representative?

Moving the debris stuck in the suction fans

What if RoboVac can't be charged at all (no beep/voice alert when placing it onto the charging base/auto-empty station)?

What to do if my RoboVac of Bounce Series spins in circles

What should I do if I can't find my WiFi network?

What if my RoboVac stops in the middle of cleaning with Three Beep Error?

How often should I clean or replace accessories of my RoboVac?

Top FAQs about Beep Errors with RoboVac

How to Empty the RoboVac’s Dust Collector

How to order the right battery for my RoboVac and HomeVac?

What if my RoboVac has a rolling brush noise when it’s running?

How to update RoboVac's firmware?

Using your RoboVac with Google Assistant

What should I do if RoboVac's roller brush does not rotate?

How to connect eufy RoboVac via a personal hotspot?

What should I do if I can't log in to my eufy account?

How to charge my RoboVac when used for the first time?

How to register a eufy Clean account?

What should I do if I fail to connect to RoboVac on the last step(failed to connect)?

Can I leave the RoboVac on the charging base/auto-empty station after it's fully charged?

What To Do if Your RoboVac Doesn't Pick Up All Debris It Runs Over

Which RoboVac models support WiFi/app?

Why does my RoboVac fail to return to the charging base after I disassembled and reassembled the RoboVac?

Unlock Our New Worry-Free E-Warranty Card

What if my RoboVac has a clicking noise in the side brush?

Is eufy RoboVac integrated into Apple Homekit?

Why has RoboVac's suction become weak?

How to Ensure Your RoboVac Can be Fully Charged?

Can I turn off the WiFi of eufy RoboVac?

Why WiFi RoboVacs do not Support 5GHz WiFi Connection

eufy US Official Website Order FAQ

How to share RoboVac access with my family?

Why do some RoboVac models have only one side brush, while others have two?

eufy UK Official Website Order FAQ (For UK only)

Can I use my RoboVac without smartphones?

What to do if RoboVac Goes over Pet Poop or Water?

Differences between Cleaning Modes of RoboVac (Bounce Series)

What to try if you cannot connect to a Mesh WiFi?

What if my RoboVac stops in the middle of cleaning with Two Beep Error?

What if my RoboVac's runtime is short before returning to the charging base/auto-empty station?(for Bounce and G series)

How to correctly place the charging base?

Will RoboVac automatically stop cleaning or trigger an alert once the dustbin is full?

The Differences Between eufySecurity, eufy Clean, and EufyLife Apps

What should I do if my RoboVac fell down stairs?

Top FAQs about RoboVac Charging Related Issues

What if my RoboVac stops in the middle of cleaning with One Beep Error?

What's the meaning of WiFi indicator on the WiFi RoboVacs?

What can I do if my eufy RoboVac keeps getting stuck on carpets?

What if my RoboVac runs with a suction fan noise?

Is there a percentage on the app to show the remaining power of the RoboVac?

What should I do if my RoboVac gets stuck under furniture?

What to do if my RoboVac does not Run with Schedule on Remote Control

What to do if I forget my eufy Clean password?

Why can't I share my RoboVac with my family members?

🤝How Your eufy Warranty Service Works

How can I provide sufficient proof of purchase to claim a warranty?

How to update my password for the eufy Clean app?

Introducing eufy RoboVac Navigation Technology

What to do if my Bounce Vacuum fails to find its charging base?

What should I do if my RoboVac always bumps into walls/furniture?

How to find the model number of my eufy cleaner?

Can I turn off or adjust the beep sound of my RoboVac?

Payments & Vouchers FAQ

Is the Voltage of my RoboVac Universal?

Can I add a second charging station for my RoboVac?

Can the RoboVac go under my furniture?

How to set and cancel schedules on eufy Clean app? (for Bounce Series WiFi enabled model only)

Is it normal for eufy RoboVac's WiFi network to show "No Internet Connection” during the setup process?

How to use the BoostIQ feature of my RoboVac?

Can eufy Robot automatically dock and empty its dustbin?

What should I do if the remote control of my RoboVac doesn't work?

eufy Referral Program: Get $40 for Every Friend You Refer

How to Rename My RoboVac on the eufy Clean App?

Why Is RoboVac Not Suitable for Black Flooring or Carpet?

How to order a replacement kit for my RoboVac?

What to do if the RoboVac top glass is cracked?

Videos about How to Replace RoboVac Accessories

How to order a remote control for my RoboVac?

Spare Part(s) for eufy RoboVac and HomeVac

In order to continue enhancing user experience and bringing more features to the app, eufy has redesigned one of its apps called the eufy Clean app (previously known as EufyHome) for users to download on compatible smartphones and tablets.

 <img height="119" src="https://lh4.googleusercontent.com/7fjI-FgvPrDK9GIGpfr1LpvtUD33jvcqDbuuDbuCN8os-BVjdcsB6pCN5rgTFOT6p7FuF_BpXhXkEGOtguQ6rAixUJR6giroVZCLhjSQFegZJ86ZCqFfMf_jcDcgFvFj9k3HjoUeNZLYF28TWpwspiU" width="250"></img>

About the eufy Clean App

The eufy Clean app is designed to work with the following products.

<ul><li style="list-style-type: disc;">Robotic Vacuums (RoboVac WiFi models)</li><li style="list-style-type: disc;">Smart Bulbs</li><li style="list-style-type: disc;">Smart Plugs</li><li style="list-style-type: disc;">Smart Switches</li><li style="list-style-type: disc;">eufy Genie</li></ul>
 

Download the eufy Clean App

Simply download the eufy Clean app from the App Store (iOS devices) or Google Play (Android devices) and start setting up compatible eufy products that work with the app on your 2.4GHz WiFi network!

 <img class="" height="93" src="https://lh5.googleusercontent.com/I0dvT5oBsewO_5jthq3ofyFzRr7D4bWvzq_i-zDK_mDzrtBbPe8k17s2FbEKNRE6lqbwFM7LvnsT5eay97NUxNSOmgPCv8YE5FN8h-bjReTwkobqOn0NCR34aZx_ni5BQVuF650jSE36m2_0a9VoEpI" style="width: 91.9907px;height: 110.995px;" width="77"></img>

iOS Devices

<ul><li style="list-style-type: disc;"><a href="https://apps.apple.com/us/app/eufyhome/id1229100262?platform=iphone" style="text-decoration: none;" target="_blank">App Store</a></li><li style="list-style-type: disc;">Requires iOS 10.0 or newer.</li></ul>

Android Devices

<ul><li style="list-style-type: disc;"><a href="https://play.google.com/store/apps/details?id=com.eufylife.smarthome&amp;hl=en_US&amp;gl=US" style="text-decoration: none;" target="_blank">Google Play</a></li><li style="list-style-type: disc;">Requires Android OS 5.0 or newer.</li></ul>
 

eufy Clean App FAQ

1. Is the eufy Clean app free?

Yes! It is absolutely free to download and use the eufy Clean app.
 

2. Are eufy Clean and EufyHome apps the same? Which app do I need to download?

The eufy Clean app is a redesigned app that was previously known as the EufyHome app. It is the same app with a new name!
 

3. Is there a Windows or Kindle Fire version of the eufy Clean app?

No. Currently, the eufy Clean app does not support Windows phones and tablets or Amazon Kindle Fire tablets.
 

4. If I would like to connect my eufy RoboVac (WiFi model) to my Alexa device, what is the name of the skill that I will need to enable?

In order to connect your compatible RoboVac model to your Alexa device, please enable the “eufy Clean (EufyHome) - RoboVac” skill in the Amazon Alexa app.
 

If you have further questions regarding the eufy Clean app, please contact <a href="https://support.eufylife.com/s/contact-us" style="text-decoration: none;" target="_blank">eufy support engineers</a> for assistance.



<div id="" style="left: 299.931px;top: 719.329px;"> </div>

Introducing the eufy Clean App

RoboVac 15C

How to Connect RoboVac to iOS Devices

How to Clean Dust Collector, Filter, Rolling Brush and Side Brush of your RoboVac?

How to Replace RoboVac's Wheel (for Bounce and G series)

How to Clean Sensors

How to Replace the Side Brush Motor of RoboVac

How to Connect RoboVac to Android Devices

RoboVac Battery Replacement and Installation Video (for 11S series)

How to Replace Bumper of RoboVacs

Troubleshooting if RoboVac Cannot Power On

RoboVac 11S Series: How do we disassemble and assemble the fan motor?

How to Clean Swivel Wheel

RoboVac 11S Series: How do we disassemble and assemble the rolling brush motor?

How to Replace the Battery of 1-Button Bounce and Gyro Models

How to Place the Charging Base

How to Link Your RoboVac with Alexa

RoboVac 30C Quick Start Video (other WiFi RoboVacs of Bounce series are similar)

How to change AM to PM when setting a schedule for RoboVac

How to Link Your RoboVac with the Google Assistant

How to Share RoboVac Access with Others

Connecting RoboVac to an iOS phone (30C as an example)

Connecting RoboVac to an Android phone (30C as an example)

Where to turn off Smart Switch on Google phones

eufy

Intelligence That Knows You

Up to $500 Off! Experience the Future in the eufy FanFest

{"EN":"Log in to view more information."}

{"EN":"Log in to view your service history."}

{"DE":"Suchen","EN":"Search","FR":"Recherche"}

{"DE":"E-Mail","EN":"Email","FR":"E-mail"}

{"DE":"Antragsdatum","EN":"Application date","FR":"Date de la demande"}

{"DE":"Zurücksetzen","EN":"Reset","FR":"Réinitialiser"}

{"DE":"Erfahren Sie mehr","EN":"Learn More","FR":"En savoir plus"}

{"DE":"Kontaktieren Sie uns","EN":"Contact us","FR":"Contactez-nous"}

{"DE":"Zurückziehen","EN":"Retract","FR":"Rétracter"}

{"DE":"Bestellnummer","EN":"Order Number","FR":"Numéro de commande"}

{"EN":"Refund will be issued to the original payment method"}

{"DE":"Erweitern","EN":"Expand","FR":"Développer"}

{"DE":"Kopieren","EN":"Copy","FR":"Copier"}

{"DE":"Selbstbedienung","EN":"Self-Service","FR":"Auto-assistance"}

{"DE":"Übersicht","EN":"Summary","FR":"Résumé"}

{"DE":"Ihre Bestellungen","EN":"Your Orders","FR":"Vos commandes"}

{"DE":"Verfolgen Sie Ihre Bestellung","EN":"Track Your Order","FR":"Suivez votre commande"}

{"DE":"Sendungsnummer","EN":"Tracking Number","FR":"Numéro de suivi"}

{"DE":"Bestätigungscode","EN":"Verification Code","FR":"Code de vérification"}

{"DE":"Verfolgen","EN":"Track","FR":"Suivre"}

{"DE":"Versandt","EN":"Shipped","FR":"Expédié"}

{"DE":"Nicht versandt","EN":"Unshipped","FR":"Non expédié"}

{"EN":"These are your orders from our official website."}

{"DE":"Brauchen Sie Hilfe?","EN":"Need Help?","FR":"Besoin d’aide ?"}

{"EN":"Verify your devices warranty coverage."}

{"EN":"Find troubleshooting guides and solutions."}

{"EN":"Please specify the type of service you require."}

{"EN":"We will notify you when it has been sent"}

{"DE":"Kopiert","EN":"Copied","FR":"Copié"}

{"EN":"Learn more about our contact information"}