Product Description

RoboVac 15C_Manual_EN

RoboVac 15C_Manual_EU

RoboVac 30C/35C/15C/15T(T2118/T2117/T2120/T2115)EU DOC

RoboVac 15C EU Declaration (T2120)

T2120_UKCA&EU Declaration of Conformity

What if my RoboVac charges with a red indicator?

General troubleshooting when RoboVacs do not connect to WiFi

How to factory reset my RoboVac's WiFi?

What if my RoboVac beeps 4 or 5 times with a solid red light when on the charger?

How do I connect my RoboVac to a new WiFi network after I set it up?

How to connect RoboVac to WiFi? (For Android)

What does the status light on RoboVac indicate?

What if my RoboVac runs with a loud noise?

How to Use eufy RoboVac’s Remote Control

eufy Warranty Policy

How to connect RoboVac to WiFi (For iOS)?

What if my RoboVac stops in the middle of cleaning with Four Beep Error?

Common charging-related questions about RoboVacs

When should I replace the battery on my eufy RoboVac?

What should I do if my RoboVac is offline?

What should I do if my RoboVac shuts down automatically during vacuuming?

eufy Product Warranty FAQ

How to contact a Human Customer Service Representative?

Using your RoboVac with Amazon Alexa

Can I change the registration email address of eufy app?

What if my RoboVac cannot power on?

How to Replace Batteries for Bounce/Gyro/X8 Series /X9 Series Robot Vacuum

🤝How Your eufy Warranty Service Works

How to delete your eufy Clean account?

What if RoboVac can't be charged at all (no beep/voice alert when placing it onto the charging base/auto-empty station)?

How often should I clean or replace accessories of my RoboVac?

What should I do if I can't find my WiFi network?

Moving the debris stuck in the suction fans

What to do if my RoboVac of Bounce Series spins in circles

How to order the right battery for my RoboVac and HomeVac?

How to update RoboVac's firmware?

What if my RoboVac stops in the middle of cleaning with Three Beep Error?

How to Empty the RoboVac’s Dust Collector

Using your RoboVac with Google Assistant

Top FAQs about Beep Errors with RoboVac

What should I do if RoboVac's roller brush does not rotate?

What should I do if I can't log in to my eufy account?

What if my RoboVac has a rolling brush noise when it’s running?

How to connect eufy RoboVac via a personal hotspot?

How to charge my RoboVac when used for the first time?

Can I leave the RoboVac on the charging base/auto-empty station after it's fully charged?

How to register a eufy Clean account?

What To Do if Your RoboVac Doesn't Pick Up All Debris It Runs Over

What should I do if I fail to connect to RoboVac on the last step(failed to connect)?

Which RoboVac models support WiFi/app?

Can I turn off the WiFi of eufy RoboVac?

Why WiFi RoboVacs do not Support 5GHz WiFi Connection

How to share RoboVac access with my family?

Why does my RoboVac fail to return to the charging base after I disassembled and reassembled the RoboVac?

Unlock Our New Worry-Free E-Warranty Card

Is eufy RoboVac integrated into Apple Homekit?

How to Ensure Your RoboVac Can be Fully Charged?

eufy US Official Website Order FAQ

Why has RoboVac's suction become weak?

Can I use my RoboVac without smartphones?

The Differences Between eufySecurity, eufy Clean, and EufyLife Apps

eufy UK Official Website Order FAQ (For UK only)

Why do some RoboVac models have only one side brush, while others have two?

What if my RoboVac has a clicking noise in the side brush?

What to do if RoboVac Goes over Pet Poop or Water?

Will RoboVac automatically stop cleaning or trigger an alert once the dustbin is full?

What to try if you cannot connect to a Mesh WiFi?

What if my RoboVac stops in the middle of cleaning with Two Beep Error?

Differences between Cleaning Modes of RoboVac (Bounce Series)

What if my RoboVac's runtime is short before returning to the charging base/auto-empty station?(for Bounce and G series)

How to correctly place the charging base?

How can I provide sufficient proof of purchase to claim a warranty?

What should I do if my RoboVac fell down stairs?

Payments & Vouchers FAQ

What's the meaning of WiFi indicator on the WiFi RoboVacs?

Why can't I share my RoboVac with my family members?

Introducing eufy RoboVac Navigation Technology

What can I do if my eufy RoboVac keeps getting stuck on carpets?

What if my RoboVac stops in the middle of cleaning with One Beep Error?

What to do if I forget my eufy Clean password?

What should I do if my RoboVac gets stuck under furniture?

How to find the model number of my eufy cleaner?

Top FAQs about RoboVac Charging Related Issues

What if my RoboVac runs with a suction fan noise?

What to do if my RoboVac does not Run with Schedule on Remote Control

Is there a percentage on the app to show the remaining power of the RoboVac?

Can the RoboVac go under my furniture?

What should I do if my RoboVac always bumps into walls/furniture?

How to update my password for the eufy Clean app?

Is the Voltage of my RoboVac Universal?

How to set and cancel schedules on eufy Clean app? (for Bounce Series WiFi enabled model only)

How to use the BoostIQ feature of my RoboVac?

Can I add a second charging station for my RoboVac?

Videos about How to Replace RoboVac Accessories

What to do if my Bounce Vacuum fails to find its charging base?

Can eufy Robot automatically dock and empty its dustbin?

Can I turn off or adjust the beep sound of my RoboVac?

eufy Referral Program: Get $40 for Every Friend You Refer

eufy App - Account Region Migration FAQ

Why Is RoboVac Not Suitable for Black Flooring or Carpet?

How to Rename My RoboVac on the eufy Clean App?

What should I do if the remote control of my RoboVac doesn't work?

Is it normal for eufy RoboVac's WiFi network to show "No Internet Connection” during the setup process?

Getting the Most out of Batteries of RoboVac

How to order a remote control for my RoboVac?

Spare Part(s) for eufy RoboVac and HomeVac

In order to continue enhancing user experience and bringing more features to the app, eufy has redesigned one of its apps called the eufy Clean app (previously known as EufyHome) for users to download on compatible smartphones and tablets.

 <img height="119" src="https://lh4.googleusercontent.com/7fjI-FgvPrDK9GIGpfr1LpvtUD33jvcqDbuuDbuCN8os-BVjdcsB6pCN5rgTFOT6p7FuF_BpXhXkEGOtguQ6rAixUJR6giroVZCLhjSQFegZJ86ZCqFfMf_jcDcgFvFj9k3HjoUeNZLYF28TWpwspiU" width="250"></img>

About the eufy Clean App

The eufy Clean app is designed to work with the following products.

<ul><li style="list-style-type: disc;">Robotic Vacuums (RoboVac WiFi models)</li><li style="list-style-type: disc;">Smart Bulbs</li><li style="list-style-type: disc;">Smart Plugs</li><li style="list-style-type: disc;">Smart Switches</li><li style="list-style-type: disc;">eufy Genie</li></ul>
 

Download the eufy Clean App

Simply download the eufy Clean app from the App Store (iOS devices) or Google Play (Android devices) and start setting up compatible eufy products that work with the app on your 2.4GHz WiFi network!

 <img class="" height="93" src="https://lh5.googleusercontent.com/I0dvT5oBsewO_5jthq3ofyFzRr7D4bWvzq_i-zDK_mDzrtBbPe8k17s2FbEKNRE6lqbwFM7LvnsT5eay97NUxNSOmgPCv8YE5FN8h-bjReTwkobqOn0NCR34aZx_ni5BQVuF650jSE36m2_0a9VoEpI" style="width: 91.9907px;height: 110.995px;" width="77"></img>

iOS Devices

<ul><li style="list-style-type: disc;"><a href="https://apps.apple.com/us/app/eufyhome/id1229100262?platform=iphone" style="text-decoration: none;" target="_blank">App Store</a></li><li style="list-style-type: disc;">Requires iOS 10.0 or newer.</li></ul>

Android Devices

<ul><li style="list-style-type: disc;"><a href="https://play.google.com/store/apps/details?id=com.eufylife.smarthome&amp;hl=en_US&amp;gl=US" style="text-decoration: none;" target="_blank">Google Play</a></li><li style="list-style-type: disc;">Requires Android OS 5.0 or newer.</li></ul>
 

eufy Clean App FAQ

1. Is the eufy Clean app free?

Yes! It is absolutely free to download and use the eufy Clean app.
 

2. Are eufy Clean and EufyHome apps the same? Which app do I need to download?

The eufy Clean app is a redesigned app that was previously known as the EufyHome app. It is the same app with a new name!
 

3. Is there a Windows or Kindle Fire version of the eufy Clean app?

No. Currently, the eufy Clean app does not support Windows phones and tablets or Amazon Kindle Fire tablets.
 

4. If I would like to connect my eufy RoboVac (WiFi model) to my Alexa device, what is the name of the skill that I will need to enable?

In order to connect your compatible RoboVac model to your Alexa device, please enable the “eufy Clean (EufyHome) - RoboVac” skill in the Amazon Alexa app.
 

If you have further questions regarding the eufy Clean app, please contact <a href="https://support.eufylife.com/s/contact-us" style="text-decoration: none;" target="_blank">eufy support engineers</a> for assistance.



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Introducing the eufy Clean App

RoboVac 15C

How to Connect RoboVac to iOS Devices

How to Clean Dust Collector, Filter, Rolling Brush and Side Brush of your RoboVac?

How to Replace RoboVac's Wheel (for Bounce and G series)

How to Clean Sensors

How to Replace the Side Brush Motor of RoboVac

RoboVac Battery Replacement and Installation Video (for 11S series)

How to Connect RoboVac to Android Devices

How to Replace Bumper of RoboVacs

Troubleshooting if RoboVac Cannot Power On

RoboVac 11S Series: How do we disassemble and assemble the fan motor?

How to Clean Swivel Wheel

RoboVac 11S Series: How do we disassemble and assemble the rolling brush motor?

How to Replace the Battery of 1-Button Bounce and Gyro Models

How to Place the Charging Base

How to Link Your RoboVac with Alexa

RoboVac 30C Quick Start Video (other WiFi RoboVacs of Bounce series are similar)

How to change AM to PM when setting a schedule for RoboVac

How to Link Your RoboVac with the Google Assistant

How to Share RoboVac Access with Others

Connecting RoboVac to an Android phone (30C as an example)

Connecting RoboVac to an iOS phone (30C as an example)

Where to turn off Smart Switch on Google phones

eufy

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