App logs and robot logs are uploaded over the network in real time, so the log switch needs to be turned on in advance for the logs to be uploaded. Please follow the steps below.

1. When an issue occurs, turn on the log switch first, then try to reproduce the issue. If it occurs again, please provide the time when the issue occurred, along with videos or photos, so that our technical team can analyze the problem.

2. Robot log switch: Go to the map page of the Anker eufy app, tap the icon in the upper-right corner, select More Settings, and then turn on Activity Log Upload.

3. App log: On the main interface of the Anker eufy app, tap the top left corner, then select Settings > About > Upload Log.

If you have any other questions about the S2 Pro, please don't hesitate to contact eufy Support Center for further assistance.