Troubleshooting Steps

1. Check whether the dirty water tank inside the robot is full of water. If it is, empty the dirty water completely, then check whether the pipes are blocked and clear any blockage. After that, let the base station pump out the dirty water again and check whether the dirty water tank fills up with water again. If it does, replace the dirty water tank with a new one.

2. Check whether the float of the dirty water tank is stuck. After the dirty water tank is emptied and cleaned, the white float should drop to the bottom of the tank on its own. If the float does not drop freely, it is stuck. In this case, replace the dirty water tank with a new one.

Notes

1. Please use only the eufy Hard Floor Cleaning Solution. Third-party cleaning solutions may foam or corrode internal components, causing abnormal device behavior.
2. Please check the area around, underneath, and inside the Filter Tray of the base station for any water accumulation, and clean it up promptly.

If you have any other questions about the S2 Pro, please don't hesitate to contact eufy Support Center for further assistance.