If your S2 Pro cannot complete Wi-Fi setup the first time you use it, for example, Bluetooth cannot be found or the setup fails, please follow the steps below.
- Make sure the Wi-Fi name and password are entered correctly, for example, without extra spaces. If there are spaces, delete them and connect again.
-
Make sure the Wi-Fi band of your router is 2.4 GHz. A 2.4 GHz network is required, and the robot cannot connect to 5 GHz networks.
-
Check whether the Wi-Fi name contains icons or special symbols. If it does, the connection may fail. Change the name to letters or numbers only and connect again.
-
Make sure Bluetooth is turned on.
-
Make sure the LED indicator on the robot is flashing white quickly.
-
Disconnect some of the devices connected to the router, then connect again.
-
Make sure the robot, the router, and your phone are close enough to each other for a good Wi-Fi signal, and confirm that the Wi-Fi can connect to the internet normally.
-
Press and hold the recharge button and the start / pause button on the robot at the same time for 3 seconds to reset the Wi-Fi connection, then set up the Wi-Fi connection again.
-
Check whether the Anker eufy app is the latest version (if the corresponding Wi-Fi cannot be found during Wi-Fi setup).
-
If the problem still cannot be solved after you have completed the checks above and retried several times, please contact customer service.
If you have any other questions about the S2 Pro, please don't hesitate to contact eufy Support Center for further assistance.
