The side brush may have broken because it was tangled with carpet fibers, fringes, or curtains.

Replace the side brush with a new one.
To prevent this from happening again, tidy up carpet fringes and curtains before cleaning, or set the side brush not to rotate on these carpet areas in the eufy app.
If you have any other questions about the S2 Pro, please don't hesitate to contact eufy Support Center for further assistance.























