What should I do if my eufy S2 Pro (T210T) fails to return to the base station, explore the base station, or locate itself?

If the robot fails to return to the base station, please check the placement and the power of the base station.

  1. Make sure there are at least 1.5 meters of clear space in front of the base station and at least 0.5 meters of clear space on both the left and right sides. The base station must be placed on a hard floor, not on a long-pile carpet. Adjust the base station position if needed before retrying.

2. Make sure the base station is powered on. When it has power, the screen of the base station and the lights in the water tank will come on. If it has no power, plug in the power cord again.

If you have any other questions about the S2 Pro, please don't hesitate to contact eufy Support Center for further assistance.

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