If your S2 Pro shows as offline when you check the Anker eufy app, please follow the steps below.

1. Check whether the robot is powered off. Press a button on the robot and see whether the indicator light turns on and you hear a voice prompt. If the robot is out of power, place it back on the base station to charge. The connection can be restored after charging.

2. Restart the robot. Press and hold the start / pause button for 3 seconds to power it off, then press and hold it for 3 seconds to power it on. Check whether the Anker eufy app reconnects to the robot.

3. Reset the robot's Wi-Fi connection. Press and hold the recharge button and the start / pause button on the robot at the same time for 3 seconds, then reconnect the robot to the Anker eufy app.

4. Check whether the router signal is good. Connect your phone to the Wi-Fi and confirm that the network is working well.

5. Check the distance between the robot and the router. Place the robot next to the router and check whether the connection is restored.

6. If the connection still cannot be restored after the steps above, please contact customer service.

If you have any other questions about the S2 Pro, please don't hesitate to contact eufy Support Center for further assistance.