The Wrong-Try Protection feature on the Smart Lock C34/E30 is designed to enhance security by preventing unauthorized access attempts through repeated incorrect fingerprints or passcodes. This feature helps deter tampering and protects your home from unauthorized access attempts.

• Fingerprint Attempts

If an unauthorized user fails to unlock the Smart Lock with a fingerprint five consecutive times (default setting), the fingerprint recognition will be temporarily disabled for three minutes. During this time, passcode access will still be available.

• Passcode Attempts

If an unauthorized user enters an incorrect passcode five consecutive times (default setting), both passcode and fingerprint recognition will be disabled for three minutes.

If you have any other questions regarding the Smart Lock C34/E30, please don't hesitate to contact us for assistance.