If the QR code on your Smart Lock C34/E30 fails to scan, please follow the troubleshooting steps below:
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Verify Device Model Selection
Make sure you have selected the correct device model (Smart Lock C34/E30) in the eufy app before attempting to scan the QR code. Selecting the wrong model can prevent the QR code from being recognized.
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Adjust Scanning Technique
If the QR code does not scan after several attempts, try adjusting the angle or distance of your smartphone’s camera when aiming at the QR code. Ensure the QR code is well-lit and fully visible on your screen.
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Enter Serial Number Manually
If scanning still fails, use the option in the eufy app to manually enter the device’s serial number. This can typically be found next to or below the QR code on your Smart Lock C34/E30.
If you have any other questions regarding the Smart Lock C34/E30, please don't hesitate to contact us for assistance.
