If your Smart Lock C34/E30 is unable to detect your Wi-Fi network during setup, please follow the troubleshooting steps below:

1. Check Router and Network Visibility

• Ensure your router is functioning properly and broadcasting the Wi-Fi network.

• If your network name (SSID) is hidden, tap "Others" on the Wi-Fi selection screen and manually enter your Wi-Fi name and password.

2. Verify Signal Coverage

Confirm that the Smart Lock C34/E30 is within the Wi-Fi coverage range of your router. If the signal is weak or unstable, consider moving your router closer to the door or using a Wi-Fi extender.

3. Check Wi-Fi Security Settings

Ensure your Wi-Fi network is not using WEP encryption, as the Smart Lock C34/E30 does not support WEP. Use WPA2 or WPA3 encryption instead for compatibility and security.

4. Rescan for Wi-Fi Networks

In the eufy app, try rescanning the available Wi-Fi networks to refresh the list and detect nearby signals.

5. Reset the Smart Lock

If the issue persists, perform a reset on the Smart Lock C34/E30:

1. Press and hold the SYNC button for 10 seconds.

2. Release the button when the LED indicator responds.

3. Wait for the Smart Lock to restart, then begin the setup process again in the app.

If you have any other questions regarding the Smart Lock C34/E30, please don't hesitate to contact us for assistance.