If you're experiencing issues adding your Smart Lock C34/E30 to the Matter-certified ecosystem, please follow these troubleshooting steps to ensure proper setup:
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Verify Matter Hub Setup
Ensure that a Matter-certified hub has already been added to the third-party app you are using.
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Check Network Connection
Make sure both the Smart Lock C34/E30 and the Matter hub are connected to the same local area network (LAN).
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Assign to the Correct Home
Confirm that the Smart Lock is being added to the same Home as the Matter hub within the app.
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Confirm Device Compatibility
Use an iPhone or iPad running iOS/iPadOS 16.1 or later, as earlier versions do not support Matter integration.
If you have any other questions regarding the Smart Lock C34/E30, please don't hesitate to contact us for assistance.
