If you're experiencing issues adding your Smart Lock C34/E30 to the Matter-certified ecosystem, please follow these troubleshooting steps to ensure proper setup:

1. Verify Matter Hub Setup

Ensure that a Matter-certified hub has already been added to the third-party app you are using.

2. Check Network Connection

Make sure both the Smart Lock C34/E30 and the Matter hub are connected to the same local area network (LAN).

3. Assign to the Correct Home

Confirm that the Smart Lock is being added to the same Home as the Matter hub within the app.

4. Confirm Device Compatibility

Use an iPhone or iPad running iOS/iPadOS 16.1 or later, as earlier versions do not support Matter integration.

If you have any other questions regarding the Smart Lock C34/E30, please don't hesitate to contact us for assistance.