Congratulations on successfully setting up your new Robot S2!

You’ve just unlocked a whole new world of effortless cleaning, and we can’t wait for you to experience it.

Welcome to the eufy family — here, you’re not only our customer, but also one we value the most.

S2 Product Highlights

• Industry-leading suction power: 30,000 Pa pressure & 100 AW suction for superior performance.

• Enhanced edge cleaning: Dynamically extending mop for better corner coverage — 15 mm expansion and 5 mm edge reach.

• Upgraded sterilization: Advanced electrolyzed water technology produces hypochlorous acid and ozone, improving antibacterial effectiveness and certified by TÜV.

• 15 N downward pressure for deep sanitation: Removes not only dirt but also bacteria as small as 3 μm, with TÜV certification.

• Dual scraper system: Double cleaning efficiency and cleaner wastewater management — first scrape for washing, second for dewatering and directing dirty water to avoid drips.

• AI obstacle avoidance: Recognizes over 200+ object types; features AI dirt detection, dry/wet separation to prevent cross-contamination.

• Smart threshold detection: Lifts the front wheel to easily cross higher obstacles.

• Precise corner recognition: Extended side brush ensures thorough cleaning in corners and along edges.

Learn More User Guides

For detailed instructions, tutorial videos, and solutions to common questions about the S2, please visit our Knowledge Base:

Purchase Accessories

To buy additional accessories, please visit:

https://www.eufy.com/collections/omni-s2-accessories

Troubleshooting Guide

https://service.eufy.com/article-description/What-Should-I-Do-If-My-S2-Robot-Cannot-Connect-to-Wi-Fi-or-Shows-Offline

https://service.eufy.com/article-description/What-Should-I-Do-If-My-S2-Robot-Shows-Error-6018-Base-Station-Water-Injection-Abnormal

https://service.eufy.com/article-description/What-Should-I-Do-If-My-S2-Robot-Misses-Areas-or-Does-Not-Mop-Certain-Spots

https://service.eufy.com/article-description/What-Should-I-Do-If-My-S2-Robot-Has-Poor-Mopping-or-Cleaning-Performance

https://service.eufy.com/article-description/What-to-Do-If-my-S2-Robot-Cannot-Charge-or-Charges-Slowly

We’re Always Here for You

All S2 devices purchased via the eufy official website or the Amazon store are entitled to warranty service.

If you encounter any issues, please feel free to contact our customer service team at support@eufy.com — we promise to provide a solution within 24 hours on business days.

For more contact options, please visit:

https://www.eufy.com/contact

We look forward to hearing about your experience with the S2 and supporting your future needs.

Warm regards,

The eufy Customer Support Team